Terms and conditions
The following conditions apply to Cremona sale:
VAT
Prices quoted on the website are inclusive of VAT .
Payment
Payment in advance by credit card . We do not offer payment by cash on delivery or billing/invoice. Exceptions are the companies approved invoice customers for us and can provide a Chalmers Cost Center in connection with the order.
Shipping options
Store pick up at either of our shops is cost-free.
Customers with Chalmers Cost Center can have the goods delivered for free with Chalmers internal mail .
When ordering with home delivery the item will be sent as a traceable package via DHL to your nearest DHL pick-up agency. You pay one shipping cost per order based on the total weight of your purchase and delivery is normally within 3-5 working days
| Weight , kg |
Price , SEK |
| 0-3 |
86:- |
| 3-5 |
100:- |
| 5-10 |
120:- |
| 10-15 |
135:- |
| 15-20 |
169:- |
A shipment slip will be sent via email or SMS to the address or telephone number stated when ordering.
We reserve the right to "out of stock, holding with our suppliers and any price errors .
Confirmation
Once we receive your order we will send you a confirmation email with details of your order . Should the item be out of stock you will be informed about this in a separate email . It is good if you save the order confirmation to have on hand if you contact our customer service.
Transport
If goods are damaged or lost in transit Cremona is responsible for payment. However, you must notify our customer service within 14 days. If goods are damaged or lost when you return it, you are responsible for payment .
If we get the package that have not been collected from your DHL pick-up agency, we reserve the right to charge you for all costs incurred in connection with such return , for the moment this cost is 189kr. Payment must be made within 10 days from date of invoice.
Right of withdrawal
Under the distance selling law you have the right to return undamaged and unused goods. Notice of this shall be provided immediately upon receiving the goods, within 14 days of delivery . The notification must be made by e -mail info@cremona.se .
The notification must contain the following information :
1) order number
2 ) invoice number
3) title of the product you want to return .
The returned items must be unused and undamaged condition in original packaging. (Seal or plastic must not be broken.) Return the product together with the receipt. Do not forget to fill in the reason for the return of the receipt back . You must pay for return postage. Returns can not be made as cash on delivery.
Complaints & returns
We guarantee that the goods you have ordered are free from defects on delivery. Should you receive a defective or wrongly supplied product , contact customer service as soon as possible but no later than within 14 days. We take your complaint and send you a postage-paid return label. Return the product in the condition it was received followed by a damage or error report to get a new one, and right , to be sent to you .
NOTE Before returning a faulty / wrongly supplied product , you must contact customer service to get the return pass and return postage paid . Responsibility for errors in ordered products is limited to what is now indicated.
Disputes
Any dispute under these terms shall be settled in accordance with Swedish law. In case of dispute, we follow the National Board for Consumor Disputes decision .