What are the characteristics of excellent organizations? How do the best organizations manage to have satisfied customers, satisfied employees, and at the same time achieve fantastic results?
In the book Five Principles of Excellent Organizations, these organizations are decoded through twenty years of research. A way of working and thinking appear to exist in all successful organizations, regardless of the type of organization.
Many organizations are not as good as they could be. But we can develop them. This book describes how that can be done.
Based on a solid and unique foundation of experience and research, the book provides clear answers to what characterises excellent organizations. It is like reading Good to Great in a different context. The book gives clear examples from some of the finest companies and from several different industries. The model with the five principles shows a clear direction for the companies that set out on the journey with the aim of becoming one of the best.